Refund and Returns Policy

Company: RANKVAULT LIMITED
Website: https://rankvault.co.uk
Email: info@rankvault.co.uk
Location: 2 Frederick Street, London, WC1X 0ND, United Kingdom

1. Overview

At RANKVAULT LIMITED, we pride ourselves on delivering high-quality SEO and website ranking optimization services that are result-driven and professionally managed. Our refund and return policy has been designed to be fair, transparent, and reflective of the nature of the digital services we provide.

As our services are digital, customized, and time-based, the general principle is “no returns” on delivered services. However, we do offer refunds under certain specific conditions, detailed below.

2. Service Nature

Our services are digital, non-tangible, and subscription or project-based, which include:

SEO Performance Tracking & Reporting
Content Strategy & Optimization
Technical SEO Audit & Fixes
Backlink Building & Outreach
On-Page SEO Optimization

Due to the nature of SEO and digital marketing, results vary based on industry, competition, keyword intent, and algorithm updates. We do not guarantee specific rankings, but we commit to ethical and effective optimization practices.

3. Eligibility for Refund

You may be eligible for a partial or full refund under the following circumstances:

3.1 Duplicate Payment

If you were accidentally charged twice or more for the same service, a full refund for the duplicate payment(s) will be issued.

3.2 Service Not Delivered

If you purchase a service and no work has begun, and you cancel within 3 days of the purchase, you may be eligible for a full refund, excluding any payment gateway processing fees.

3.3 Delayed Delivery

If we fail to initiate or deliver work within the promised time frame without communication or reason, you may request a partial refund, depending on the percentage of work completed.

3.4 Quality Dispute

If you’re unsatisfied with our work, and you have:

Provided clear project requirements
Cooperated during the execution
Raised concerns within 7 days of delivery

We may offer:

A revision of the work, or
A partial refund, depending on the issue and case review.

4. Ineligible Refund Scenarios

Refunds will not be provided under the following conditions:

If the service has already been completed or significantly progressed
If delays were caused by your failure to provide necessary inputs
If you changed your mind after work began
If dissatisfaction is based on unrealistic or unstated expectations
If SEO results are not immediate or differ due to search engine algorithms
If services were disrupted due to third-party platform bans or outages

5. Subscription-Based Packages

Some of our SEO services are offered on a monthly recurring basis. For subscription packages:

You may cancel any time before your next billing cycle
We do not offer pro-rata refunds for unused days
Once the billing cycle begins and work is scheduled or initiated, refunds are not applicable
Cancellation will prevent renewal, not initiate a refund

6. Refund Request Process

To request a refund, please follow this procedure:

Contact us via email: info@rankvault.co.uk
Provide the following details:
- Your full name and email address used for purchase
- Service name/package purchased
- Date of transaction
- Reason for the refund request
Our team will respond within 5 business days to assess your request
If approved, refunds will be issued via the original payment method within 7–10 business days

7. Processing Fees & Deductions

All refunds may be subject to:

Payment gateway fees (typically 2.9–3.5%) which are non-refundable by the processors
Administrative fee in case of service hours spent before cancellation (only if partial service delivery occurred)

8. Pricing Policy Transparency

Each of our service packages includes:

Product Type Categories:

Essential SEO Package – Basic deliverables for small websites
Advanced SEO Booster – Mid-tier package with more in-depth coverage
Elite Ranking Suite – Full-service premium optimization solution

All pricing is clearly displayed before purchase. Taxes (if applicable) are included or shown at checkout. Prices may change due to market factors or service upgrades, but ongoing clients will be informed in advance.

9. Contact Us

For any questions about your billing, service status, or refund eligibility:

📧 Email: info@rankvault.co.uk
📍 Address: 2 Frederick Street, London, WC1X 0ND, UK
🌐 Website: https://rankvault.co.uk